Electricity is an indispensable necessity and essential to modern life in Canada. We expect it to be there when we need it to power the machines and systems that drive virtually everything we do. We expect that to happen reliably, every time. In exchange, we pay for that power, depending on how much we use. That’s about as much as most of us think about the process.

It is fair to say we have come to take it all for granted. But underlying that reality is a difficult and much more complex question: “Are we getting value for the money we pay?”